Kanaval Terms & Conditions

 

By continuing to use this website you are confirming that you accept our terms and conditions of use set out below. If you do not accept the terms and conditions, you must leave this website immediately.

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About us

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This website is provided by Kanaval Consultancy Limited, a limited company with registration number 12847241. 

 

Please note, as we do not provide reserved legal activities (conveyancing, advocacy, litigation, immigration or probate), we are able to operate as a non-regulated entity. This means that we, as an organisation, are not regulated by, or answerable to the Solicitors Regulation Authority (SRA). However, all legal work is carried out by our fully qualified and experienced solicitors who are regulated by the SRA and who are subject to the SRA's Standards and Regulations, including its Code of Conduct.

 

Operating as a non-regulated entity reduces our overheads, which in turn, means that we can deliver high quality legal services at a fraction of the price charged by our competitors.

 

If you need any information about this website or any of our services please contact us:

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Kingham Chambers, 3 - 5 Nelson Street, Liverpool, L1 5DW
T: +44 7412 211 004
E: info@kanavalconsultancy.com 

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Privacy

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Your privacy is important to us. Our Privacy Policy explains what information we collect and how we will use and protect it.

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Ownership of materials and licence terms

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This website and the materials on it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world. The materials on this website are owned by or are licensed to Kanaval Consultancy Limited. You are permitted to display the materials on this website on a computer screen and to download and print a hard copy for your personal use provided you do not alter or remove any of the content or any part of the website and that you do not change or delete any copyright, trade mark or other proprietary notices.

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You agree not to:

 

• use any of the materials on this website for commercial exploitation without our prior written consent;

• use any content or any part of the website for any purpose or in any manner that may give a false or misleading impression of Kanaval Consultancy Limited, its partners, staff or services.

• establish a link to this website from any other website, intranet or extranet site without our prior written consent; or

• do anything that may interfere with or disrupt this website or our services.

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Website availability

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This website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability.

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Links from this website

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We may, from time to time, provide links from this website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

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Accuracy of information

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We take care to ensure that all information available on our website about our company, our services and events is accurate. However, these are continually developing and, occasionally, the information may be out of date. The law and commercial practice change frequently and the content of any newsletters and other items offering guidance have been prepared for general interest only and are not a substitute for specific legal advice and should not be read or used as such.

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Disclaimer

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Kanaval Consultancy Limited does not warrant or represent that the material on this website is accurate, complete or current or that the website will be free of defects or viruses and Kanaval Consultancy Limited assumes no responsibility for such material. Nothing contained in the pages of this website should be construed as legal or other professional advice or an offer to provide legal services. Detailed professional advice should be obtained before taking or refraining from any action based on any of the information or material contained in the website.

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Use of this Website outside England and Wales

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Kanaval Consultancy Limited makes no claim or representation that any or all of the content may be lawfully viewed or downloaded outside England and Wales and unless otherwise specifically stated, the content is directed solely at users who access this website from England and Wales. If you choose to access the website from outside England or Wales, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

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Liability

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We will not be liable for any loss or damage (in contract, negligence or otherwise) where:

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(a) there is no breach of a legal duty of care owed to you by us;

(b) the loss or damage is not a reasonably foreseeable result of any such breach; or

(c) any loss or damage results from a breach by you of these terms and conditions.

 

Nothing in these terms and conditions excludes or limits our liability for fraud or for death or personal injury caused by our negligence.

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Variation

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We reserve the right to change these terms and conditions at any time. The new version will be posted on this website and will take effect immediately upon posting. If you use the website after the new terms and conditions have come into effect any further use of the website indicates your agreement to be bound by the new terms and conditions.

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Governing law

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These terms and conditions are subject to English law and each of us hereby submits to the exclusive jurisdiction of the English courts.

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Our complaints policy

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We are committed to providing a high-quality legal service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. We would always want our clients to raise any concerns as soon as practicable with the member of staff who is undertaking their work.

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If you have a complaint which you feel has not been dealt with satisfactorily by the member of staff concerned, please contact us at info@kanavalconsultancy.com 

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What will happen next?

 

1. We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve a review your matter file and a discussion with the member of staff who acted for you.

3. We will consider whether the matter can be dealt with more informally, for example, by correspondence or telephone, or whether a meeting with you is required. If so, we will then invite you to a meeting to discuss and hopefully resolve your complaint. We will do this within 15 working days of sending you the acknowledgement letter.

4. Within 3 working days of any meeting, we will write to you to confirm what took place and any solutions that we agreed with you.

5. If you are still not satisfied, you may be able to complain to the Legal Ombudsman. They will look at complaints independently and accessing the Ombudsman will not affect how we handle your case. Most ‘consumer’ clients (as opposed to large businesses) will be able to make use of the Ombudsman scheme however there are restrictions for some larger clients. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

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• Within 6 months of receiving a final response to your complaint;
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• Within 1 year of the date of the act or omission about which you are concerned; or

• Within 1 year of you realising there was a concern

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If you would like more information about the Legal Ombudsman, please contact them at:

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Office of the Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Telephone: 0300 555 0333 (between 9am to 5pm)
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

 

Please note that the Legal Ombudsman is there to deal with concerns about the level of service received. Where there are more serious concerns that a solicitor has been involved in professional misconduct, then reports can also be made to the Solicitors Regulation Authority, the regulator of solicitors. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Obviously, we do not anticipate any such problems arising and would ask that you notify the matter supervisor straight away if you have any such concerns. You can find out more about the Solicitors Regulation Authority including their contact details and professional conduct rules on their website: www.sra.org.uk 

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6. If we have to change any of the timescales above, we will let you know and explain why.